Everyone is Welcome at Melbourne Boat Hire
We take pride in offering a welcoming and inclusive experience for all of our customers, irrespective of their unique abilities. We encourage and welcome customers with a myriad of disabilities, covering but not limited to mobility, hearing, and vision impairments.
We acknowledge the importance of wheelchair accessibility. While our vessel design prevents us to provide full accessibility, we ensure to serve our patrons who use wheelchairs to the best of our abilities.
We are equipped to manage foldable wheelchairs, and our crew can assist passengers while boarding or disembarking. If a passenger can walk with aid, our staff are always ready to provide support to ensure they board the vessel safely.
We are not limited to wheelchair accessibility; we also cater to serving customers with other disabilities. While our crew may lack comprehensive training to effectively communicate with customers who are deaf or hard of hearing or with visual impairment, they are always ready and willing to assist caretakers or companions.
Should you have any queries or concerns regarding our accessibility provisions, we encourage you to reach out to us. We’re always available to assist in any way possible.
HOW TO ACCESS OUR BOATS
Explore Melbourne’s waterways with ease! Our accessibility videos below provide step-by-step guidance for accessing our boats, ensuring a safe and hassle-free experience for everyone. Watch our videos for the relevant boat to see how we prioritize your comfort and accessibility on every journey.
Eliza J
Harvey A
Peter A
Lady M
Birrarung
Felix G
Sunny B
Pia Mae
Accessibility FAQs
While our vessel design prevents us to provide full accessibility, we ensure to serve our patrons who use wheelchairs or mobility scooters to the best of our abilities.
We are equipped to manage foldable wheelchairs, and our crew can assist passengers while boarding or disembarking. If a passenger can walk with aid, our staff are always ready to provide support to ensure they board the vessel safely.
We can also store in our office wheelchairs and mobility scooters.
The closest point to park a vehicle is the corner of St Mangos Lane and Caravel Lane, Docklands. From a car its 250m to the boarding location.
The closest off street car parking is on the corner of Waterfront Way and Docklands Drive. From the carpark its approximately 340m to boarding location.
Yes! Kids are allowed onboard. Any person under 10 years of age must wear a lifejacket at all times. Upon booking please let us know how many kids attending and the lifejacket sizes required. Please note that kids are included in the maximum passenger count.
Yes, all our boats have toilets onboard, expect for Edgar J, Peter A and Harvey A.
Yes most definitely they are allowed onboard.
Yes, we can cater for allergies, please let us know at the time of making a booking.
you can view our videos for each boat on how to access
No, just come straight to our boarding location and our staff will be there to greet you and assist with getting onboard the boat for your cruise.
Yes, we are equipped to assist guests who are blind or visually impaired, offering support both on and off our boats to ensure a safe and enjoyable tour experience.
Yes, all our boats have a roof to offer shade from the sun, most boats also have clear windows to isolate from the weather also.
No, all our boats are fully electric except for Birrarung. Being electric powered, removes the engine noise and exhaust fumes from the experience
Bookings can be made online directly via our website, by calling our office on 1300988309 or emailing info@melbourneboathire.com.au
Most likely we will be able to store either wheel chair, walking frame, or pram onboard. If we cannot fit onboard our staff can store in our office.
Unfortunately we do not have baby change tables onboard.
Yes, defiantly. Please call us on 1300 988 309 or email us at info@melbourneboathire.com.au
Yes we do, we operate electric boats which provides a quite cruise experience, we can also remove music etc.. from playing onboard. We also provide the option for day or night cruises and offer private cruises.
Yes, there are two disabled car parks close:
- Caravel Lane, between Rakaia Way and Aquitania Way
- Caravel Lane, between Rakaia Way and Dopel Way
Please note these have a maximum 2 hour parking limit.
If you would like to speak with our team regarding accessing our boats, please don’t hesitate to contact us below.