FAQ – GENERAL

General

  • Q. Can I bring a BBQ onboard?
    Answer :

    Unfortunately we do not allow any form of BBQ or cooking device onboard our boats. If you are keen to have a BBQ there are spots along the Yarra and Maribyrnong Rivers that have BBQ facilities onshore.

  • Q. Are kids allowed onboard?
    Answer :

    Yes kids are allowed onboard, when booking ensure to let us know the age of children and size so we can ensure that correct lifejackets are onboard to suit.

  • Q. Is the online booking form secure?
    Answer :

    Ensuring the security and protection of your personal information is important to us.

    We will endeavour to take all reasonable steps to protect the personal information you may transmit to us or from our online products and services, including credit card information. We will also make our best efforts to ensure its security on our systems.

    In addition, our employees and the contractors who provide services related to our information systems are obliged to respect the confidentiality of any personal information held by us.

    All transactions are secured by 128 bit SSL encryption. SSL technology encodes information as it is being sent over the Internet, helping to ensure that the information transmitted remains confidential.

    Our servers are deployed to Amazon Web Services (AWS), which is a PCI DSS Level 1 compliant provider and provides a certified infrastructure for storing, processing, and transmitting credit card information.

    If you wish to know more please contact us.

  • Q. What boats do you have for hire?
    Answer :

    To view our hire boats go to our boats page.

  • Q. Do I need to book?
    Answer :

    Yes, our boats are available by booking only.  We do not accept walk-ups.  Booking is easy online or contact us to arrange your booking.

  • Q. How do I book?
    Answer :

    Booking can be done online via our secure online booking page, alternatively you can contact us to arrange your booking.

  • Q. Do I not need a boat license?
    Answer :

    No, a boat license is not required as our boats are under 10hp.  We will instruct you on how to drive and the rules before you depart.

  • Q. Can I go fishing and swimming?
    Answer :

    No, we do not allow fishing or swimming to be conducted from our hire boats.

  • Q. Where are you located?
    Answer :

    Boarding is completed at New Quay Promenade Docklands, at the public berth at 45 New Quay Promenade Docklands. For more information view our location page.